Refund policy

RETURN AND REFUND POLICY

Because our products are made to order especially for you, we do not accept returns or exchanges for incorrect size or color selections, or for a change of mind. Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

We want you to be happy with your order. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible at hello@lbcreatingadream.com.

Please include your order number, a description of the problem, and clear photos of the item. We will review the issue and work with you to make it right.

Personalized and Custom Items

Personalized and custom-made items cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or incorrect.

Cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once production has begun. If you need to request a change or cancellation, please contact us as soon as possible.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

Questions

If you have any questions about your order, returns, or refunds, please contact us at hello@lbcreatingadream.com.